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Devon Morris
devon@cloudchoicetech.com
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Apple Laptop Not Getting Wifi
Published March 11th, 2025 by Devon Morris
General Information This KB covers why an apple device (laptops most commonly) may not be connecting to the wifi, and potential solutions on how to get it to connect. Error Message: "A problem occurred. The webpage couldn't be loaded." This only happens on new wifi networks that have never been used before, typically coffee shops and airports. Image
Exchange: Former Employer Locks You Out of Email Access
Published March 3rd, 2025 by Devon Morris
General Information When dealing with email access issues, especially in corporate environments, understanding the limitations of account management is crucial. This article addresses scenarios where email access becomes complicated due to organizational changes or management transitions. In situations involving email accounts associated with previo
Reolink Cameras: Adobe Flash Issues
Published January 31st, 2025 by Devon Morris
General Information Accessing Reolink Cameras Post-Adobe Flash Support Termination With the discontinuation of Adobe Flash Player at the end of 2020, users of Reolink cameras that previously relied on Flash for web access have encountered challenges.eolink has addressed this issue by releasing new firmware that enables web access without the need fo
Uncommon Quickbooks Issues
Published February 11th, 2025 by Devon Morris
General Information This KB is to cover many uncommon issues that come up during use of Quickbooks. Error During Reconciliation Sometimes during reconciliation attempts, an error message will come up blocking this function. The first step is to make sure the user is signed into their Quickbooks Online account within the application. Once done, close
Teams Meetings Share Screen: Request Control
Published January 28th, 2025 by Devon Morris
In Teams, there may be situations where external users join a Teams meeting. If they need to be able to share their screen and cannot, the setting for external users to share their screen may be turned off. Here is how to enable it. https://admin.teams.microsoft.com/policies/meetings/edit/R2xvYmFs Enabled the external sharing "request control" in Te
o365 Active License Count Export
Published February 4th, 2025 by Devon Morris
Process This process is to gather the users that are assigned to a Microsoft 365 Subscription Login into the O365 Tenant in question (admin.microsoft.com) Go to Billing → Licences → Select the Subscription → Export Users (it creates a .CSV file) Open up the file and remove all Columns except for “Display Name”, “User Principal Name”, “Licenses” Re
Teams Management
Published February 3rd, 2025 by Devon Morris
General Information This Article is on how to manage and create Teams Channels. How To: Channel Creation Navigate to the Teams Admin Center: https://admin.teams.microsoft.com/dashboard Login with your email credentials Go to -> Manage Teams -> Select the “Team” -> Settings -> Members Permissions -> Edit -> Customize the Team and Ch
Basic Printer Install
Published March 11th, 2025 by Devon Morris
General Information This KB is for how to install a basic printer into settings in Windows 11. Wifi Method If you are connecting the printer the standard way via Wifi easiest way is to go to Windows → Settings → Printers & Scanners → Add. Make sure the printer is connected to the same network as the computer and if it is it will populate. Click
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